WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

Summary

This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

What to do

• Remedy: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
• WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.

Entities

Brands: WHILL, Inc. (Japan), of Japan, WHILL, Inc. (USA), of San Mateo, Calif.

Hazards: The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Categories: WHILL Personal Electric Vehicles, Model Ci